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Understand needs. Prioritize action. Prove impact.

Population intelligence, individual assessments, AI-supported signals, alerts, dashboards, and outcomes — working together in one place, alongside the systems you already use.

See MAP Reach in Action
MAP Reach Population Outcomes dashboard (illustrative demo data)

The Operating Loop

UnderstandPrioritizeImproveProve

One continuous loop, not a linear pipeline. Each pass makes the next one sharper.

Understand

Build a more complete, longitudinal view of each client’s needs, risks, assessments, interactions, and outcomes.

Understand

Build a more complete, longitudinal view of each client’s needs, risks, assessments, interactions, and outcomes.

Why MAP Reach

Traditional workflows collect, record, and report:
Slowly, and after the fact.

System of RecordMAP Reach
Records client activityYesYes
Turns that activity into actionNoYes
Stays current, not reviewed once a cycleNoYes
Works on top of your existing CRMNoYes
Prioritizes clients automaticallyNoYes
AI-supported signals flag risk earlyNoYes
Built on population-health expertiseNoYes

Platform Overview

Six capabilities. One connected platform.

Population intelligence and individual assessments feed AI-supported signals and alerts —
surfaced through dashboards, and concluded with outcomes.

  • Population IntelligenceBarriers to Care
  • Individual AssessmentssDNA
  • AI-Supported SignalsAgatha
  • AlertsCritical
  • Population HealthUnderstand Sub-Populations
  • OutcomesClient & Population

The Capabilities

Meet the platform, piece by piece.

Population Intelligence

Barriers to Care

Geographic and population-level insight into the social needs and conditions of the communities you serve.

  • Geographic & population-level insights
  • Social Determinants of Health context
  • Approved statistics and measures, sourced from EQA
Neighborhood needs map of the US with a local zoom and a needs profile chart

Tailored Assessments

Social Dynamic Needs Assessments (sDNA)

A guided assessment experience that captures self-reported needs directly from the people you serve.

  • Individual assessment experience
  • Self-reported needs, captured directly
  • Connected to Face Sheets and broader client context
Adaptive sDNA questions branching by response, with a client FaceSheet, response summary and selected needs

Population Health

Understand Sub-Populations

Identify and understand different sub-populations based on demographics, rurality, etc. and compare their health profiles.

  • Ability to create sub-populations by demographic or geo
  • Compare health profiles across different sub-populations
  • Develop new programs to address needs in sub-populations
US map of population segments with segment breakdown, key needs and comparison by segment

AI-Supported Signals

Agatha

AI-supported analysis of open-text information, surfaced for human review rather than automated action.

  • Analysis of open-text information
  • Signal identification and synopsis
  • Built for human review — staff stay in the loop
Open-text input analysed into detected themes and a risk assessment, with a review queue and staff review

Alerts

Alerts

High and critical signals routed directly to the staff who need to see them, when it matters.

  • High and critical signal detection
  • Notification of designated staff
  • Nothing urgent is lost in the queue

Note - MAP Reach is not a crisis or emergency service.

Signals by severity routed to assigned staff by SMS or email, feeding a priority queue

Outcomes

Client and Population

Compare how your clients are doing after receiving your care and measure the impact you’ve had from their perspective.

  • Client level outcomes comparing baseline against follow-ups
  • Population level outcomes with inclusion criteria
  • Client experience like NPS, CSAT, and direct feedback
Client outcomes from baseline to follow-up, population trends over 12 months and client experience scores

Dashboards

Every view answers a different question.

Face Sheets

"Who is this person, and what's their story?"

A complete, longitudinal view of one client's needs, risks, and interactions.

Insights Dashboards

"What's happening across our caseload?"

Patterns, gaps, and signals surfaced across the population you serve.

Client & Population Outcomes

"Is what we're doing working?"

Outcome measurement at both the individual and population level.

Client Experience

"How do people feel about the help they got?"

NPS, CSAT, and direct feedback, alongside outcome data.

Integrations

Works alongside what you already use.

MAP Reach is designed to sit next to your CRM or case-management tool, not replace it.

Your Systems

Platforms and tools already in place

  • CRM

    SalesforceHubSpotMicrosoft Dynamics 365

  • Data Warehouse

    SnowflakeBigQueryDatabricks

  • Case management

    ServiceNowZendeskJira

  • Intake forms

    TypeformJotformFormstack

  • EHR

    Epic Clarity

    Custom connectors can be built depending on the EHR system.

MAP Reach

Assessment, prioritization & outcome intelligence layered on top

Insights & Action

Staff and program teams act on what surfaces

  • Who needs attention now
  • Outcome reports
  • Program decisions

See It For Yourself

Ready to see how these pieces work together for
your organization?

In 30 minutes, see how MAP Reach could help your team.

See MAP Reach in Action